We appreciate that you chose to order with us! As a thank you, GetMawls offers FREE SHIPPING on all orders over $150 within the continental United States.
GetMawls cares about the security of your package. Therefore, we purchase delivery confirmation for all First Class Mail shipments sent via USPS. Most vaporizers and larger items sent with FedEx already include this service, allowing us to track these packages effectively. You will receive an order confirmation email as soon as our warehouse has packed your shipment.
A signature is required for orders $200 and greater. An adult signature requirement is available upon request. Please contact us for further details.
Note: If your tracking information states “Not Found,” please allow until 7:00 pm EST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update once the package is picked up by the courier.
We value your privacy. All GetMawls orders are shipped in plain, unmarked packaging. There will be no indication of the contents on the outer packaging, no GetMawls logo, and no product indications. The return label on your package will state “Shipping Department”.
Orders are typically fulfilled and shipped out within 3-5 business days (excluding weekends and holidays). Once shipped, arrival can take another 3-6 business days. Please note that delays in transit are possible due to an
influx of online orders and a shortage of workers nationwide during the Covid-19 pandemic.
Thank you for buying from GetMawls. If you are here, it suggests there is an issue. We are happy to help with returns or exchanges.
Before making a purchase, we recommend doing your research to ensure you truly want the item you are ordering. Due to the nature of our products, no returns or exchanges can be made on items that have been used in any way. Ensuring this is the product for you will help ensure the best possible outcome. Our knowledgeable and friendly staff is more than happy to answer any questions ahead of your purchase.
Most suppliers accept returns if the products are unused or the box is unopened. All items purchased from GetMawls must meet the following requirements to be eligible for a refund or exchange:
• Item(s) must be in original, brand-new condition.
• Item(s) must be shipped back within 30 days of the original delivery date.
• Any glass damage must be reported within 72 hours of delivery.
• Return shipping is not included in the purchase agreement and is covered by the customer. This also does not include any repayment for faster shipping ordered on the initial order. GetMawls strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless they can be tracked and are insured.
• GetMawls strongly recommends purchasing insurance on your return package. If a package is lost or damaged in transit, GetMawls cannot accept receipt of the return, and no refund will be given.
• Customer agrees to a 20-50% processing fee for items that have been opened, tampered with, or have broken factory seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50% with the original price of product. This includes charging cables, covers, storage, parts, and/or accessories.
• GetMawls, at its sole discretion, reserves the right to refuse any return or exchange and/or may require more information to ultimately allow a return or exchange.
• All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.
• Providing that all of the above conditions are in verifiable order, this would be a full refund or the exchanged merchandise sent out.
Products are not eligible for return or exchange after thirty (30) days.
Customers must inform GetMawls of return requests within two business days of receiving the product to open a return for all brand new, unopened packages. Suppliers often apply restocking fees, minus the shipping cost,
before issuing a refund. Suppliers often offer a refund or free replacement for a product if the issue is not the customer’s fault.
The return address will depend on the supplier’s location or where the products were shipped from. If there are any return concerns, please let us know, and we will reach out to the suppliers on your behalf.
We currently do not ship Internationally.
GetMawls reserves the right to modify or change this Return Exchange Policy at any time. Changes will always be posted on this page unless otherwise noted here.
Please thoroughly inspect your order upon delivery! All glass damages must be reported to our Customer Service Department within 72 hours to be considered for a refund or exchange.
All products are intended for legal dry herb or tobacco usage. The statements and vaporizers & products shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These devices are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user- submitted reviews found on this website are related to the users’ own personal experiences and are not endorsed, reviewed, or necessarily shared by getmawls.com or its affiliates. Vaporizing does not necessarily eliminate all toxins found in vaporized substances, so much care should be taken prior to use. By using getmawls.com, you acknowledge and agree to abide by our Terms of Use page before making any purchase on this website.
