GetMawls is committed to making our website’s content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at +1 (206-503-5108) or email our team at support@getmawls.com. Please use “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.
We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and improve our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.
This Shipping Policy is part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms: Terms of Service. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
Shipping Fees
We offer shipping at the following rates:
Shipping Method / Estimated Delivery Time. / Shipping Fee
USPS Ground. /. 2-5 Business Days. /. Carrier Calculated Rate
USPS Priority Mail. /. 1-3 Business Days. /. Carrier Calculated Rate
All times and dates given for delivery of the products are given in good faith but are estimates only.)
All orders will typically be shipped within 24-48 hours of the order being placed. We make every effort to get items shipped out as quickly as possible but other factors can affect how quickly an item ships out, such as availability or a delay in shipment due to a Shipping Holiday.
We currently only ship to the United States. We do not offer shipping to any other countries at this time.
We apologize for the inconvenience. We do our best to make sure items are securely packaged and shipped, but it can be hard to ensure this happens after it leaves our facilities. If your order arrives damaged, please take a picture of it and send it to us at support@getmawls.com. Make sure to include your order number in the subject line of the email as well as any other details we need to know. We can offer a refund or replacement item upon reviewing your request.
We apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered but you can’t find it, the carrier may have placed it in an alternate or safer location. We recommend checking with neighbors and the surrounding area. If you are still not able to locate the package, follow these steps based on your
shipping method:
USPS Ground Advantage / USPS Priority Mail:
Please call your local post office to see if the package is being held there because of a failed delivery attempt or some other delivery issue. They should be able to help you if this is the case. We are not able to offer refunds or replacements for missing or stolen packages if they are confirmed as delivered to the provided address.
RETURN POLICY
If you have any questions about returns, please review our Return Policy.
Reporting Issues
If you need to report an issue with a product, please do so within two days of receiving the product. Once a return has been opened, you have 14 days to return the item.
For all returns not related to items that arrived broken, everything must be in its original sealed packaging. You must open the return within two days
of receiving the item. Return shipping costs are the responsibility of the customer for all issues not related to the item being delivered broken.
Perishable or used items are non-refundable.
CANCELLING ORDERS
If you wish to cancel an order, please let us know within two hours of purchase.
If you have any further questions or comments, you may contact us by:
• Online contact form: Contact Us
• Email: support@getmawls.com
This Return Policy is part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms: Terms of Service. Please carefully review our Return Policy when purchasing our products. This policy will apply to any order you place with us.
If you need to report an issue with a product, please do so within two days of receiving the product. Once a return has been opened, you have 14 days to return the item.
If an item arrives broken, please email us within 3 hours of delivery at support@getmawls.com. Include a picture of the damaged item and your order number in the subject line. We can offer a refund or replacement item upon reviewing your request.
If you wish to return a product and meet the requirements, please let us know within two days of receiving the item. Return shipping costs are the responsibility of the customer for all issues not related to items delivered broken. We recommend adding insurance to all new returned products. You are responsible for the product until we have completed our inspection.
Perishable or used items are non-refundable. For all returns not related to items that arrived broken, everything must be in its original sealed packaging. You must open the return within two days of receiving the item.
If you wish to cancel an order, please let us know within two hours ofpurchase.
If you have any further questions or comments, you may contact us by:
• Online contact form: Contact Us
• Email: support@getmawls.com
This Warranty Policy is part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms: Terms of Service. Please carefully review our Warranty Policy when purchasing our products. This
policy will apply to any order you place with us.
All products that come with a manufacturer’s warranty will be replaced directly by the manufacturer. We will gladly assist you in the process by providing all required information needed, including order details, to track
the sale of the item and facilitate your warranty claim.
Instructions on how to initiate a warranty claim are typically provided on the product’s packaging. If you have difficulty finding this information, we are happy to assist you in obtaining the necessary details. Please contact us at support@getmawls.com with your order number and a description of the issue.
If you have any further questions or comments, you may contact us by:
• Online contact form: Contact Us
• Email: support@getmawls.com
All products are intended for legal dry herb or tobacco usage. The statements and vaporizers & products shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These devices are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user- submitted reviews found on this website are related to the users’ own personal experiences and are not endorsed, reviewed, or necessarily shared by getmawls.com or its affiliates. Vaporizing does not necessarily eliminate all toxins found in vaporized substances, so much care should be taken prior to use. By using getmawls.com, you acknowledge and agree to abide by our Terms of Use page before making any purchase on this website.
